COVID-19 – Formula product supplies

We are currently experiencing a higher than normal level of enquiries from parents about the availability of our formula products related to COVID-19 outbreak.

We understand that this situation is causing anxiety and we would like to reassure parents and healthcare professionals that we are sending out regular, daily supplies of our retail formulas and specialist prescription formula products to retailers and pharmacies.

Retail formula milks

As shelves in stores are replenished, parents should be able to find their usual formula products. At this time, parents may need to visit more than one store and calling ahead or using retailer’s local stock checking facilities may be useful. We also suggest trying local pharmacies and independent stores as they are less heavily used.

We endorse the advice from the Government and retailers and encourage parents to only buy what they need for their family. If we all do this, then together we can help make sure we have enough formula supplies for everyone.

Behind the scenes, we are working hard to ensure that our products get to stores and pharmacies as fast as possible. We are working closely with the retailers to manage the supply chain, and where possible, we are increasing production to maintain supplies.

We support retailers who have already introduced a sensible two-pack limit on the amount of formula that can be purchased in one transaction.

For any queries, parents can visit our brand websites which have the most up to date information at:

Alternatively, they can contact us directly via Facebook Messenger or WhatsApp.

Specialist prescription formulas

We have received enquiries about the availability of our paediatric, prescription Foods for Special Medical Purposes (FSMPs) products.

We would like to reassure healthcare professionals that we are doing everything we can to ensure good supplies of all our products. The provision of these products is high priority and being carefully managed. We are doing all we can to maintain supply to wholesalers and pharmacies.

In our efforts to protect on-going availability, we request that you continue to prescribe these products as you would do in normal circumstances. By continuing to prescribe as normal, we can avoid short-term surges for certain products and reduce the risk of products going out of stock.

In addition, it would be helpful to advise the parents/carers of your patients, that they may need to contact more than one pharmacy to fulfil their prescription and suggest that they call ahead to check availability before they set out on their journey. For patients who use our Homeward Service we will manage their prescriptions in the normal manner and deliver what is required to meet their monthly requirements.

IMPORTANT NOTICE: Breastfeeding is best for babies. Infant formula is suitable from birth when babies are not breastfed. Follow-on milk is only for babies over 6 months, as part of a mixed diet and should not be used as a breastmilk substitute before 6 months. We advise that the use of formula milks and the decision to start weaning should be made only on the advice of a doctor, midwife, health visitor, public health nurse, dietitian, pharmacist or other professional responsible for maternal and child care, based on baby’s individual needs. Foods for special medical purposes should only be used under medical supervision. May be suitable for use as the sole source of nutrition for infants from birth, and/or as part of a balanced diet from 6-12 months. Refer to label for details.


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