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Patient Satisfaction Survey

Nutricia Homeward Nursing Service

Nutricia Homeward is committed to providing high quality care and it's important to us to understand how our patients feel about the service they receive from the Nutricia Homeward team.

Introduction

It is so important to me that we receive your feedback on the Nutricia Homeward service. All of us at Nutricia want our patients to experience a quality service and receiving feedback will help us to adapt and improve.

Catherine Shakespeare, Patient Services Director
Happy girl posing at the table

Maintaining our Best Care culture is very important to the entire Nutricia Homeward team. We want to make sure our patients receive the best service possible and all interactions throughout their Nutricia Homeward journey are as positive as they can be.

Sending patient satisfaction surveys to our patients helps us to understand what we are doing we and how we can improve.

  • Every new patient receives a patient satisfaction survey 6 weeks after their registration with the Nutricia Homeward service
  • A second survey is sent when a patient has been with Nutricia Homeward for a year, this is subsequently followed by an annual survey on the anniversary of their registration

How did we do in 2021? Patients gave 4 or 5 stars to the Nutricia Homeward Service.

*29,691 surveys sent (a combination of new patient and annual surveys). 4,123 were returned.

Nursing

I love working with NHS partners and the clinical manager team to ensure patients get the best possible enteral nursing care that is tailored to their individual needs.

Eddie Barron, Regional Nurse Manager
Homeward nurse posing at the window

If you were visited by your Nutricia Homeward nurse, please tell us how we did. 

Our Nutricia Homeward nursing service scored 97.5%

“My Nutricia nurse cannot be more helpful.  Always polite and professional and has put herself out on numerous occasions for me. A credit to your company.”

“Very good at her job. Happy to help us in any way she can. Friendly and a joy to have as our nurse. She's always caring and welcome anytime to our house.”

Customer Services

I really enjoy being a senior coordinator, you get the best of both worlds, offering extended support for patients and healthcare professionals by resolving any issues or concerns while also developing people management skills.

Lauren Rutter, Senior Coordinator
Customer service

Tell us how we did when you spoke to Nutricia Homeward customer services on the phone.

Our Nutricia customer services team scored 97%

“Very organised, delivered as promised. Good, courteous service, easy to use ordering system.”

“The staff are always friendly, helpful and have always been able to solve any queries I had very quickly and efficiently.”

Deliveries

Nutricia Homeward delivery guy

Tell us how we did when you received a delivery from us

Our Nutricia Homeward Drivers scored 93%

“Always on time, always correct. Great staff that calls to check on stock and great drivers too.”

“Excellent, they have been brilliant for 18 years. Excellent.”

Friends and Family Recommendations

How likely are you to recommend the Nutricia Homeward services to friends and family if they needed similar care or treatment? 

Friends and family score 94%

“Made me feel like you care about me. That's all I want.”

“Provide excellent service to patients with feeding requirements.”

nutricia homeward recommendations

Friends and Family Results 2021

Friends and family reccommendations 2021 results graph

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