Patient Satisfaction Survey
Nutricia Homeward is committed to providing high quality care and it's important to us to understand how our patients feel about the service they receive from the Nutricia Homeward team.
Introduction
Maintaining our Best Care culture is very important to the entire Nutricia Homeward team. We want to make sure our patients receive the best service possible and all interactions throughout their Nutricia Homeward journey are as positive as they can be.
Sending patient satisfaction surveys to our patients helps us to understand what we are doing we and how we can improve.
- Every new patient receives a patient satisfaction survey 6 weeks after their registration with the Nutricia Homeward service
- A second survey is sent when a patient has been with Nutricia Homeward for a year, this is subsequently followed by an annual survey on the anniversary of their registration
How did we do in 2021? Patients gave 4 or 5 stars to the Nutricia Homeward Service.
*29,691 surveys sent (a combination of new patient and annual surveys). 4,123 were returned.
Nursing
If you were visited by your Nutricia Homeward nurse, please tell us how we did.
Our Nutricia Homeward nursing service scored 97.5%
“My Nutricia nurse cannot be more helpful. Always polite and professional and has put herself out on numerous occasions for me. A credit to your company.”
“Very good at her job. Happy to help us in any way she can. Friendly and a joy to have as our nurse. She's always caring and welcome anytime to our house.”
Customer Services
Tell us how we did when you spoke to Nutricia Homeward customer services on the phone.
Our Nutricia customer services team scored 97%
“Very organised, delivered as promised. Good, courteous service, easy to use ordering system.”
“The staff are always friendly, helpful and have always been able to solve any queries I had very quickly and efficiently.”
Deliveries
Tell us how we did when you received a delivery from us
Our Nutricia Homeward Drivers scored 93%
“Always on time, always correct. Great staff that calls to check on stock and great drivers too.”
“Excellent, they have been brilliant for 18 years. Excellent.”
Friends and Family Recommendations
How likely are you to recommend the Nutricia Homeward services to friends and family if they needed similar care or treatment?
Friends and family score 94%
“Made me feel like you care about me. That's all I want.”
“Provide excellent service to patients with feeding requirements.”
Friends and Family Results 2021
