The team of patient coordinators at Nutricia Homeward are based in Trowbridge, Wiltshire and can be contacted, Monday to Friday 8.00am - 8.00pm or Saturday 9.00am - 1.00pm on 0800 093 3672* (*Free from landlines and mobiles).

They contact patients and carers each month to check feed and equipment supplies and arrange the next delivery. Nutricia Homeward Patient Coordinators can also support patients and carers who may:

• Have feed or equipment questions
• Have delivery enquiries
• Need to register a change of address or other change or circumstances
• Need to make alternative delivery arrangements
• Want to register to order online

All calls are recorded for training purposes.

The Homeward Pharmacy team process all prescriptions using scanning technology which optimises safety and minimises risk.

The Homeward Pharmacy is an NHS Distance Selling Pharmacy, with premises registered with the General Pharmaceutical Council (GPhC) and operates under professionally and nationally agreed protocols.

To contact the Homeward Pharmacy, please click here.

Only Nutricia Homeward provides a dedicated delivery service for patients who are enterally fed at home.

This information is intended for patients, and carers, registered on Nutricia Homeward.

Out of Hours Advice Line: 0800 0933 672

Nutricia Homeward supports patients and carers to safely feed at home 365 days a year, 24 hours a day.

This advice line is manned by Nutricia Homeward Nurses; these Nurses can reassure patients and carers and avoid unnecessary hospital visits by offering troubleshooting advice on enteral tube feeding and equipment.

All calls to Nutricia Homeward's Out of Hours Advice Line are logged within Nutricia Homeward Connections and can be viewed by both the Nutricia Homeward Nurses and the patients' healthcare professional.

The Out of Hours Advice Line operates:

• Monday to Thursday 17:00 - 09:00
• Friday from 16:00 onwards
• Weekends and Bank Holidays 24 hours a day

NEW free Welcome Pack available for all children registered on Homeward for Kids.

When young adults move from children’s NHS services to adult NHS service and start to take more responsibility for their enteral nutrition, they may have many questions. We have developed literature to answer some of those questions, and to help make this transition easier for both the patients and their parents and carers.