Nutricia Sampling Service FAQs
HOW CAN I ORDER PRODUCTS ONLINE?
Some of our Nutricia products are available to order via our Products Page.
To order items, you must be registered and logged in.
Once logged in, you can simply add products to your shopping basket.
Click on the Shopping Cart in the top right of the page to start the checkout process for your order.
Please note, only some of our products are available for sampling, if you do not see the "Add to cart" below the product they are unavailable for sampling.
I want to request address change or amend my order.
Please contact the resource centre on 01225 751098 with your order details (recipient name and post code) and they will cancel your order unless it has been sent for processing. Please create a new order with the correct information.
Please contact the Resource Centre on 01225 751098; letting them know the problem.
It would be helpful if you could specify if you are trying to order an adult or paediatric product, and if possible take a screen shot of the issue, which could later be emailed.
Why am I instructed to order a certain quantity?
Due to the nature of the sample service it is designed to give patients an opportunity to test various flavours, for this reason different flavours must be chosen. In ranges where there are only 2 or 3 flavours we ask you to increase the quantity of a certain flavour to make up a full sample box.
The website will notify you if you have ordered too many or not enough.
ORDER NOT ARRIVED
My patients’ sample has not arrived
Please contact the resource centre on 01225 751098 with your order details (recipient name and post code) and they will be able to track your order.