Nutricia Sampling Service FAQs
HOW CAN I ORDER PRODUCTS ONLINE?
Some of our Nutricia products are available to order via our Products Page.
To order items, you must be registered and logged in.
Once logged in, you can simply add products to your shopping basket.
Click on the Shopping Cart in the top right of the page to start the checkout process for your order.
Please note, only some of our products are available for sampling, if you do not see the "Add to cart" below the product they are unavailable for sampling.
I want to request address change or amend my order.
Please contact the resource centre on 01225 751098 with your order details (recipient name and post code) and they will cancel your order unless it has been sent for processing. Please create a new order with the correct information.
Is my patient’s data stored and processed securely within this service?
Patient data is only used for delivery and electronic confirmation communication. All data storage and integrations are set up securely.
Cart data is stored for 1 year for audit and recall purposes and is stored on an encrypted server. Orders are anonymized after 1 year and deleted after 7 years.
Some computers may not be able to add sample to basket especially on the ‘explorer’ browser. The NHS recommend an upgrade see here for NHS digital advice https://digital.nhs.uk/about-nhs-digital/standards-for-web-products/withdrawal-of-support-for-internet-explorer.
You may also try ordering samples on a phone or tablet.
If this does not resolve your issue please contact the Resource Centre on 01225 751098
It would be helpful if you could specify the product you are trying to order and if possible take a screen shot of the issue, which could later be emailed.
Why am I instructed to order a certain quantity?
Due to the nature of the sample service it is designed to give patients an opportunity to test various flavours, for this reason different flavours must be chosen. In ranges where there are only 2 or 3 flavours we ask you to increase the quantity of a certain flavour to make up a full sample box.
The website will notify you if you have ordered too many or not enough.
ORDER NOT ARRIVED
My patients’ sample has not arrived
Please contact the resource centre on 01225 751098 with your order details (recipient name and post code) and they will be able to track your order.