Nutricia Website Terms and Conditions


This website is owned and operated by Nutricia Ltd, whose registered office is at Newmarket Avenue, Whitehorse Business Park, Trowbridge, Wiltshire BA14 0X, Registration Number 275552 England (“Nutricia”) Any reference to “we”, “our”, “us” or “Nutricia” shall mean Nutricia Ltd. This website or (“Site”) is provided for your information, education and communication purposes.

These Terms apply to healthcare professionals’ (“HCP’s”) as well as patients’ access and use of the Site and for the avoidance of doubt, supersede and replace any previous terms and conditions regarding your use of related Nutricia websites. Some provisions will only apply to HCP’s, where this is the case we shall make every effort to specify this. For example, HCP’s may use the Site to place orders for samples of our products. Any reference to “you” or “your” shall mean the user using the Site whether an HCP, general member of the public or a patient, including third parties accessing the Site through or on behalf of these aforementioned entities.

Please read these Terms and Conditions (“Terms”) carefully along with our Privacy Policy and our Cookie Policy as together, the Terms and policies govern your access to and us of the Site. Links to these policies are provided below. Your access to the Site is subject to your acceptance of the these Terms and by viewing the Site, you agree to the Terms. If you do not agree to the Terms, we may not be able to provide all our services to you, including the Site.

This policy covers:

  1. Use of the Site and Content
  2. Intellectual Property
  3. Exclusions of Liability
  4. Data Protection and Cookies
  5. Governing Law
  6. How to Contact us
  7. Changes to these Terms

1. Use of The Site and Content

The Site and its contents are designed for use in the United Kingdom for UK residents only and with every reasonable effort to comply with UK laws and regulations. Nutricia makes no representation that any information contained in this Site is relevant or appropriate to other geographical locations. Please visit the Nutricia website of your corresponding jurisdiction for the terms and conditions and policies regarding that jurisdiction.

The Site offers you the option of viewing information about certain health conditions and Nutricia products and services. If you choose to view this information, you are accepting that Nutricia is supplying this information at your individual request for information, education and communication purposes.

If you create an account with us and/or submit data on the Site, you are responsible for ensuring that your details and that such data is accurate, complete and up-to-date and for updating that data where necessary. We will make no effort to verify the accuracy of your data unless required to do so by law.

You warrant that you have taken all reasonable precautions to ensure that any data you upload or otherwise submit to the Site is free from viruses and anything else which may have a contaminating or destructive effect on any part of the Site or any other technology.

Do not post or transmit any fraudulent, illegal, offensive unlawful, threatening, libelous, defamatory, obscene, pornographic, indecent or profane material, or any material including data that could constitute or encourage conduct that might jeopardize or negatively impact Nutricia, the Site or would otherwise be considered a criminal offence or violate any law or regulation.

Nutricia may provide links to other third-party websites if Nutricia considers such websites and content therein would be relevant to the Site and Nutricia’s services and products. Your use of these third party websites is subject to any applicable terms and conditions or policies governing your use of those third party sites. Nutricia will not be liable for the content of these websites or the use made of such content by you. Similarly, Nutricia makes no representation or warranty regarding any third party or third party website linked on the Site.

2. Intellectual property

Subject to your compliance with these Terms, Nutricia grants you the right of use of the Site in a private and non-exclusive manner. All rights, title, and interest in and to all aspects of this Site remain the sole property of Nutricia, its affiliated companies or licensors, whichever is the case. You must not reproduce, copy, distribute (including for commercial purposes), modify, transmit, republish or revise the contents of this Site without written permission of Nutricia.

Images of people or places displayed on the Site are either the property of, or used with the relevant permission by, Nutricia.  The use of these images by you is prohibited unless specifically permitted by these Terms or by specific permission elsewhere on the Site. Unauthorised use of images may violate copyright, trademark, privacy and/or publicity laws as well as communications regulations and statutes, for which you will be liable.

The trademarks, logos, characters and service marks (collectively the “Marks”) displayed on the Site are registered or unregistered trademarks of Nutricia. Nothing contained in this Site should be construed as granting, by implication, estoppel or otherwise, any license or right in and to the Marks.  You must not use the Marks without the express written permission of Nutricia. You are advised that Nutricia will aggressively enforce its intellectual property rights in the Site including in the Marks and other content appearing on the Site to the fullest extent of the law, including seeking criminal sanctions.

3. Exclusions of Liability

Nutricia makes every reasonable effort to ensure that the information, content or any other material, including learning material on the Site (“Material”) is accurate, complete, and up-to-date however, it does not warrant or represent nor is Nutricia responsible for the suitability, accuracy or completeness of the Material. The Material is provided 'as is' without having been tailored for any specific purpose is purely provided on a general informative basis, without any warranties or representations of any kind. Nothing contained on the Site or communicated by us in any other way relating to the Site constitutes, or is meant to constitute, advice, opinion or guidance of any kind. The information presented on the Site and otherwise as part of our services relating thereto is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue, including any of the clinical conditions on the Site, you should always consult with a qualified medical professional.

Certain Material may contain its own disclaimer which must be respected by you.

Accordingly, to the maximum extent permitted by law, Nutricia provides you with this Site on the basis that Nutricia excludes all representations, warranties, conditions and other terms.

Neither Nutricia nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of: (a) the ability (or inability) to access this Site, (b) the use (or inability to use) any content of this Site, (c) or the content of any site(s) "hot-linked" to this Site, including third party links. Further, Nutricia shall not be liable for any use or reliance of the Site or any Material therein otherwise than expressly stated in these Terms. In addition, Nutricia does not warrant that this Site or the server that makes it available are free of viruses or other harmful components. You (and not Nutricia) assume the entire cost of all necessary servicing, repair, or correction or your computer or device used to access the Site.

4. Data protection and Cookies

We handle your personal information in accordance with applicable data protection legislation including but not limited to GDPR and Data Protection Act 2018. For more information about how we handle your personal data please see our Health Care Professional Privacy Policy here and our Consumer Patients and Carers Privacy Policy here.

We use a number of “cookies” on the Site. For information about how we use “cookies” Health Care Professional Cookie Policy here and our Consumer, Patients and Carer’s Cookie Policy here.

5. Governing Law

These Terms and any policy referred to therein are governed and construed in accordance with English law. By accessing and using this Site, you agree that any dispute will be resolved exclusively by the English courts.

6. How to Contact us

Please use the appropriate contact details (email, phone or mail) as shown on this Site if you wish to exercise any of your rights or if you have any other questions relating to our use of your information.

7. Changes to these Terms

Nutricia may at any time change these Terms. Please periodically visit this page to review the most current version of these Terms as your continued use of the Site following any changes constitutes your acceptance of such changes and the updated Terms.

This document was last updated in October 2020.