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HCP

 

 

Nutricia Homeward Metabolics and Ketogenics Specialist Service

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LET US LIGHTEN YOUR LOAD

With Nutricia Homeward Metabolics and Specialist, every delivery is a special delivery. We are dedicated to going the extra mile to help take a load off for our customers:

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No contract, no tie-ins

There’s no fixed term or contract for our service, giving you flexibility and freedom.

Peace of mind at all times

An out of hours answer phone service is regularly checked by our team.

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Reduced waste, more space

We can often split cases of product and deliver only quantities that are required, saving space in your cupboards.*

Friendly delivery drivers

All of our drivers are DBS checked and receive specialist training.

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A dedicated named coordinator

We ensure the continuity of expert service by providing you with a named customer care coordinator, trained across our entire product range.

Translation service

A translation service is available for non-English speaking patients.

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In-house pharmacy

All customer orders are checked by our pharmacists, to make sure you receive the right amount of the correct product.

Keeping you updated on home deliveries

Our free text message service provides updates on your delivery timings.

CUSTOMER CARE TEAM OPENING HOURS:

Monday–Friday: 8am–8pm
Saturday: 9am–1pm

Outside of these hours, a monitored answer phone service is available.

RECEIVING DELIVERIES

To receive your free home deliveries, please ask your dietitian to register you with the service.

For further information please contact our Customer Care team on 0800 093 3675

*Selected product lines only. On the monthly product stock check, if the required decrease is a one off, we will only send out the requested quantity. However, if the change in quantity is a permanent decrease, we will seek approval from the managing dietitian.

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