There’s no fixed term or contract for our service, giving you flexibility and freedom.
Nutricia Homeward Metabolics and Ketogenics Specialist Service
LET US LIGHTEN YOUR LOAD
With Nutricia Homeward Metabolics and Specialist, every delivery is a special delivery. We are dedicated to going the extra mile to help take a load off for our customers:
No contract, no tie-ins
Peace of mind at all times
An out of hours answer phone service is regularly checked by our team.
Reduced waste, more space
Friendly delivery drivers
We can often split cases of product and deliver only quantities that are required, saving space in your cupboards.*
All of our drivers are DBS checked and receive specialist training.
A dedicated named coordinator
Translation service
We ensure the continuity of expert service by providing you with a named customer care coordinator, trained across our entire product range.
A translation service is available for non-English speaking patients.
In-house pharmacy
Keeping you updated on home deliveries
All customer orders are checked by our pharmacists, to make sure you receive the right amount of the correct product.
Our free text message service provides updates on your delivery timings.
CUSTOMER CARE TEAM OPENING HOURS:
Monday–Friday: 8am–8pm
Saturday: 9am–1pm
Outside of these hours, a monitored answer phone service is available.
RECEIVING DELIVERIES
To receive your free home deliveries, please ask your dietitian to register you with the service.
For further information please contact our Customer Care team on 0800 093 3675
*Selected product lines only. On the monthly product stock check, if the required decrease is a one off, we will only send out the requested quantity. However, if the change in quantity is a permanent decrease, we will seek approval from the managing dietitian.