The new Nutricia website and sample service are now live. This page answers common questions about accessing the website and using the new sample service.
There are two ways to access the website:
Find more information in the sections below.
1. How do I access the website now it is live?
You can access the Nutricia website via the usual website address: www.nutricia.co.uk.
2. I had an account on the previous website. What do I need to do?
You will need to reset your password the first time you log in.
3. I did not receive my password reset email
If you still cannot find it, contact our support team.
4. My password reset one time password is not working
Password reset codes may expire. Please request a new reset code and try again.
5. I do not currently have an account. What should I do?
You can register for a new account. Registration is quick and will give you access to content, services and the sample ordering system.
NUTRICIA HOMEWARD MYCONNEX USERS
6. I use Nutricia Homeward MyConneX. How do I access the website?
You can log in using your existing Nutricia Homeward MyConneX login details.
7. Do I need to reset my password if I use Nutricia Homeward MyConneX?
No. If you use Nutricia Homeward MyConneX, you do not need to reset your password.
8. My Nutricia Homeward MyConneX login is not working
9. What has changed?
The website has been designed to make your experience:
It brings together content, products and services in one place.
10. Can I still access the same content?
Yes, you can access key content and services, now presented in a more streamlined and user-friendly way.
11. What has changed with the sample service?
The sample service has been updated to provide a better user experience.
12. What are the benefits of the new sample service?
13. Can I still order samples in the same way?
Yes, but the process is now simpler and more streamlined through the website.
14. Can I track my sample orders?
Yes. You can track orders and view feedback in one place through the platform.
15. Will patients receive delivery updates?
Yes if patient contact details have been provided. Delivery notifications are sent to both you and your patients.
16. How does patient feedback work?
Patients can provide feedback directly through the system, which you can access via your dashboard.
17. Have my details been carried over?
Your account details have been carried over to the new website.
18. Should I update my profile?
We recommend reviewing your details to ensure everything is up to date.
19. Who do I contact if I need help?
If you need assistance, please contact us.
Select ‘request a meeting/ call with a local sales rep’ as the topic of enquiry when completing our contact form, and your local account manager will be in touch shortly.
Send us a message
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